Customer service is a person-to-person interaction. Computers have a hard time resolving problems and that is why when we are faced by the dreaded robotic answer tree we get more upset. People can respond immediately, not only because they are thinking about what we are saying but because they are able to pick up cues [...]
Filed under: Customer service, How to improve customer service | Tagged: personal customer service, personalization and customer service | Leave a Comment »
