Customer service is akin to exercise, the more you do it the better it is for you (and for your customer). And, as David Evans, chairman of the Grass Roots group, says, customer service should be practiced every day. Evans, who is interviewed in the article Customer Service to be Practiced Every Day, in the [...]
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Perhaps the main reason exemplary customer service is good for the bottom line is that it builds loyalty. In the new George Clooney film, Up in the Air, Clooney’s character flies on one airline exclusively, with the goal of reaching the most elite frequent flier status. Very few people get there, and there are fabulous [...]
Filed under: customer loyalty, Customer Satisfaction Programs, Customer service | Tagged: ARMA, customer loyalty, frequent flier program, Happy New Year, Up in the Air | Leave a Comment »
