On this Thanksgiving Day, ARMA, Inc. would like to express our thanks to you. We appreciate your interest and your support and we extend our best wishes for a Happy Thanksgiving! We will return next week with commentary, views and reports regarding customer service.
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With the advent of social media — blogs, Twitter, Facebook — one customer’s experience can be broadcast quickly to many other potential customers. Recently, we wrote about a company who is using social media to their advantage: Zappos. On Wednesday, USA Today published a story entitled “Social Media Like Twitter Change Customer Service.” The article [...]
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What type of customer service do you prefer? Calm or empathetic? Efficient or caring? The answer may depend on the situation and perhaps it is not an either or question. Perhaps the best customer service is empathetic, yet efficient in taking care of our concern. After all, if all we get is empathy but not [...]
Filed under: Customer service, Uncategorized | Tagged: calmness in customer service, efficiency in customer service, empathy in customer service, small company customer service | Leave a Comment »
