Positive to an economic downturn

It seems logical and yet it is not common: ramp up your customer service when the economy is going south. After all, you should be trying to please (and thus retain) your current customers, especially if it is hard to attract new customers.  Some business are doing this more and more, as is reported in this article from the Minneapolis-St. Paul Star Tribune. The article says:

…”consumers and consumer-watchers say many industries seem to be paying more than lip service to the notion of bending over backward for their customers.”

They do say every rain cloud has a silver lining!

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