Classes for customer service?

The title of  Dean Harris’ piece in the Westside Connect says it all: “Customer Service Crucial to Success in Today’s Business World.” We couldn’t agree more. Now more than ever, businesses must find ways to attract and RETAIN customers. Harris writes how he and his wife were made to wait 30 minutes in a store because a surly clerk was too engaged in his computer to get something they were going to buy.  Clearly the clerk was not too interested in making a sale.

Perhaps the solution is to send your staff to customer service school, or at least, a class on customer service. In Mississippi, the Copiah-Lincoln Community College will be offering such a class. The idea is to help people boost customer loyalty to promote sales.  This is a fabulous idea! Would you be interested in a class on customer service?

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