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Good people wanted

According to an article on, customer service representatives are in high demand and the demand  is expected to grow. The article cites the following statistics:

The number of reps will rise by nearly 400,000 jobs through 2018. Today, there are about 1.9 million people employed in this field.

Not everyone is suited to be a customer service representative.  We think good candidates for this job have the following attributes:

  • Desire to help resolve problems
  • Like to interact with people
  • Patient
  • Not easily riled
  • Innovative
  • Enterprising

What characteristics would you add?


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